Get in Touch
Have a question, feedback, or need help? We're here for you. Our team typically responds within 24 hours.
Contact Information
Live Chat
Available Mon–Fri, 9am–6pm CETResponse Time
Within 24 hours on business days
Location
Paris, France — Remote-first team
For Business Inquiries
Looking for enterprise pricing, API access, or partnerships? Email us at business@visualdocs.app
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Self-Service Support Resources
Before reaching out, you may find a quick answer in one of these resources. Our help content is written by the same experts who build and maintain our tools, so you get accurate, up-to-date guidance every time.
Blog and Tutorials
Our blog features in-depth tutorials covering every tool on the platform. From beginner guides on compressing your first PDF to advanced techniques for batch-processing images with our API, our articles walk you through each step with screenshots and examples. New tutorials are published weekly, and existing guides are updated whenever a tool receives new features.
AI Chatbot Assistant
Every page on VisualDocs includes an AI-powered chatbot that can answer common questions about our tools, file formats, and platform features. The chatbot is trained on our documentation and blog content, so its answers are specific to VisualDocs rather than generic. It can guide you to the right tool, explain how a feature works, and link you to relevant tutorials. If the chatbot cannot resolve your question, it will direct you to the contact form on this page.
Tool Documentation
Each tool page includes a detailed description, supported file types, size limits, and step-by-step instructions. You will also find tips for getting the best results — for example, which compression settings to use for web images versus print, or how to prepare a PDF for OCR. The documentation is maintained by our engineering team and updated in real time as features evolve.
Community Guidelines
We maintain a respectful, helpful community around VisualDocs. Our Community Guidelines outline the standards we expect from all users when interacting with our support team, submitting feedback, or engaging with other community members. Reading these guidelines before reaching out helps us resolve your request faster and ensures a positive experience for everyone involved.